General terms and conditions Koffie Piraat B.V.

General terms and conditions for sale and delivery

Koffie Piraat B.V.
Nijverheidslaan 16D
1382LH Weesp
T: 085- 273 1215
F: 085- 273 1216
E: info@koffiepiraat.nl

Chamber of Commerce 72944560
VAT- no NL859295370B01
EORI- no NL859295370
Bank: ING; IBAN NL12INGB0008598078 / INGBNL2A

Article 1 - Applicability

1. These general terms and conditions apply to every offer from Koffiepiraat and to every distance contract concluded between Koffiepiraat and the customer. Purchase conditions or other forms of conditions drawn up by the customer are not accepted by Koffiepiraat. In the event of a dispute between Koffiepiraat and the customer, Dutch law shall apply.

2. Acceptance of an offer or conclusion of an agreement is only possible after acceptance of these general terms and conditions.

Article 2 - Newsletter subscription

1. If you register for our newsletter, we will use the data required for this purpose or provided separately by you to regularly send you our (email) newsletter.

2. You can unsubscribe from the newsletter at any time by sending a message to the contact option described below or via a link provided for this purpose in the newsletter.

3. After unsubscribing, we will delete your email address, unless you have expressly consented to further use of your data or this use is legally permitted to us and we inform you about this in this statement.

Article 3 – Offers and agreements

1. Offers from Koffiepiraat are without obligation and based on the current prices at that time.

2. Koffiepiraat strives to provide the customer with the most complete possible description of the products concerned in the offer. In the case of using images, Koffiepiraat strives for a true-to-life representation. Obvious mistakes or errors in the offer do not bind Koffiepiraat.

We would like to point out that you are responsible for the declaration and payment of the coffee tax. Countries such as, but not limited to: Germany, Belgium and Denmark.

In Germany, you must report your import here: Federal Customs Administration

In Belgium, you must report your import (within 1 week) here: Federal Public Service Finance Customs and Excise

Check with your local customs about import taxes.

3. The agreement is concluded at the moment of acceptance by the customer of the offer and compliance with the conditions set therein.

4. If the customer has accepted the offer electronically, Koffiepiraat will immediately confirm receipt of the acceptance of the offer by electronic means. As long as the receipt of this acceptance has not been confirmed, the consumer can dissolve the agreement.

5. Koffiepiraat can inquire whether the consumer can meet his payment obligations, as well as all facts and factors that are important for a responsible conclusion of the distance contract. If, on the basis of this investigation, Koffiepiraat has good grounds not to enter into the agreement, it is entitled to refuse an order or request with reasons, or to attach special conditions to the execution. In the event of refusal of an order, Koffiepiraat will notify the customer of this with reasons within 2 weeks.

Article 4 – The price

1. Prices will be announced by Koffiepiraat in euros, including Dutch VAT and excluding the contribution for shipping, unless otherwise agreed.

2. The obligation and responsibility for handling any form of possible levies, taxes and surcharges related to delivery in any country other than the Netherlands lies with the customer.

In Germany, you must report your import here: Federal Customs

In Belgium, you must report your import (within 1 week) here: Federal Public Service Finance Customs and Excise.

3. All stated prices are subject to obvious typing errors.

4. Koffiepiraat reserves the right to change prices at any time if necessary. Cancellation of the agreement by the customer is possible until the effective date of price changes.

Article 5 – Payments

1. Payment exclusively via the payment methods stated on the website, unless otherwise agreed.

2. The customer has the duty to immediately report inaccuracies in provided or stated payment data to Koffiepiraat.

3. Koffiepiraat remains the owner of the goods ordered by the customer and delivered by Koffiepiraat until full payment by the customer has taken place.

4. In case of non-payment by the customer, Koffiepiraat has the right, subject to legal limitations, to charge the reasonable costs previously communicated to the consumer.

Article 6 – Shipping

1. Koffiepiraat uses a third party for shipping the ordered goods. For this, Koffiepiraat will invoice the customer for a fee, which was made known to the customer during the ordering process.

2. Koffiepiraat strives to offer the ordered goods to the carrier within 3 working days. Should delivery of the ordered goods to the carrier for shipping not be possible within these 3 working days, you will be notified thereof.

3. If it appears that delivery of ordered goods will take longer than 14 days, the customer has the right to dissolve the agreement and a refund of any amounts already paid for ordered goods.

4. Unless otherwise agreed, delivery will take place to the delivery address provided by the customer. Should a shipment be returned to us as undeliverable, you will receive your purchase amount of the goods back, reduced by the costs associated with the return. This amount consists of the shipping costs plus €2.50 processing costs. In the case of shipping to a Pickup parcel shop, orders must be collected within 5 days of arrival at the collection point. After this period, the shipment becomes undeliverable and the stated costs also apply.

5. The goods sent by Koffiepiraat are inspected by us before shipment. Should (for example, with ground coffee) vacuum-free packaging be received, the cause lies with the transport. The goods sent by Koffiepiraat are inspected by us before shipment. Should (for example, with ground coffee) vacuum-free packaging be received, the cause lies with the transport. If the goods are delivered with obvious damage that was caused during delivery, please report the defect to the carrier and notify us immediately. Failure to file a complaint or contact will not in any way affect your legal rights or the enforcement of such rights, in particular your warranty rights. By doing so, however, you help us assert our own claims against the carrier or transport insurer.

Article 7 – Returns

1. When purchasing products, the customer has the option to dissolve the agreement without giving reasons for fourteen calendar days. This period commences on the day after receipt of the product by or on behalf of the customer.

2. During this cooling-off period, the customer has a right of withdrawal, whereby the customer has the right to return the packaging without giving reasons, solely at the expense of returning. We refer you to the return procedure for this.

3. For hygienic reasons, Koffiepiraat only accepts returns of products in unopened and undamaged packaging and only after prior notification to Koffiepiraat.

Excluded from the right of withdrawal is a consumer purchase concerning the delivery of:

- products that spoil quickly or have a limited shelf life;

-products that are not suitable for return for reasons of health protection or hygiene and whose seal has been broken after delivery;

Article 8 – Liability

1. Despite great care in compiling the content of the website, Koffiepiraat is not liable for any inaccuracies and the consequences thereof.

2. Koffiepiraat is not liable for any damage resulting from (incorrect) use of purchased products.