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If this also fails, the shipment will be delivered to a Post.NL point in your area . In that case, the driver will leave a message in your mailbox with the address of the Post.NL point. You will receive a message from Post NL when the shipment has been delivered here, after which you can collect the package upon presentation of an ID. Your order must be collected within 7 days.

Koffiepiraat has consciously chosen Post NL and DPD for the delivery of your orders. They will send your package carefully and quickly. You as a customer will also be kept informed of the progress of the delivery process.

Pick up in the Netherlands at a Post NL store, €5.25

You can choose to send your package directly to a Post NL Pickup point. The shipping fee for this simple service is only €4.95 per order within the Netherlands. Post NL has a closed network of pick-up locations throughout the Netherlands. If you want to pick up your shipment here, choose this option during the checkout process. Please note that you also select the desired Pickup point. Post NL will notify you by e-mail when your package is ready at the pick-up point. Post NL Pickup points are delivered from Tuesday to Saturday. The processing time is just as fast as when you choose delivery to your home address. The only restriction is that your shipment may not weigh more than 20 kg. Your shipment will remain available at the Pickup point for a maximum of 10 days.

CO2 neutral delivery with DPD within the Netherlands, €4.25

Every working day we process placed orders and transfer them to your chosen parcel service at the end of the afternoon. DPD normally offers your package the next working day in the entire Benelux, usually between 08:00 and 18:00. Orders are also offered on Saturdays. In order to receive your shipment on Saturday, we must have your order in our possession by 13:30 on Friday at the latest. The costs for delivery with DPD are €4.25 per order. Shipping costs apply to each order.

Shipping outside the Netherlands

Shipping to addresses outside the Netherlands is done via our shipping partner Post NL. For example, you can ship to Belgium for €5.95 per order. For many other destinations, you will find the shipping costs listed during the checkout process. Please also take into account maximum weights for international shipments.

If you would like delivery to a different destination, you can always email us at Klantenservice@koffiepiraat.nl for the options.

Returns

Returns can be made at Koffiepiraat. You have up to 14 days after delivery to notify us of any returns.

We can only accept and refund unopened and undamaged packaging. The shipping costs for returns are at your own expense.